GENERAL TERMS AND CONDITIONS OF SALE (GTCS)

1. Scope

These general terms and conditions of sale apply to the sale of all services offered on the website www.9oss.tn.

The guide reserves the right to modify these general terms and conditions of sale at any time, subject to informing the customer. These terms and conditions are accessible at all times on the website www.9oss.tn.

2. Availability, Booking, and Follow-Up

Reservations are made on the website, and the available options are at the discretion of the customer, with payment to be made on-site.

The guide commits to confirming the date, location, and time of the meeting to the customer via email.

Placing an order for a service implies full and unconditional acceptance by the customer of these general terms and conditions of sale, which take precedence over any other document.

3. Prices

The prices of the excursions listed on the website www.9oss.tn are expressed in euros, inclusive of all taxes. Services will be billed based on the rates in effect on the date the booking is confirmed.

4. Payment Terms

The booking of the service is definitive as soon as the customer validates it on the website www.9oss.tn.

The guide will not be obligated to provide the services ordered by the customer if the required conditions are not met.

5. Cancellation Terms and Fees

Cancellation of the service after the booking confirmation is subject to the following provisions.

5.1. Cancellation by the Guide

The guide commits to being present on the date and time specified at the time of booking.

In cases of force majeure or exceptional circumstances preventing the guide from providing the service (e.g., weather conditions, absence of the instructor), the entire amount of the service will be refunded to the customer.

5.2. Cancellation by the Customer

Any order canceled by the customer before the day of delivery (weekends and holidays included) will be subject to a refund minus penalties as agreed with the guide.

The customer must ensure they are ready at the meeting point at the agreed time before the excursion's departure.

If the customer cancels after the scheduled meeting time or fails to show up at the meeting location at least 30 minutes before the scheduled time, no exchange or refund will be provided, and the total amount of the excursion will be due.

6. Liability and Warranty

The services sold and listed on the website www.9oss.tn comply with the applicable French regulations.

The texts and photographs illustrating the presentation of excursions on the website www.9oss.tn are non-contractual and cannot hold the guide liable in any way.

Individuals photographed during excursions implicitly consent to the publication of these photos on the website www.9oss.tn and 9oss.tn’s social media platforms.